Footstar Entries
Tuesday, December 26, 2006
Footstar Update
Dropped by Callaway K-Mart, spoke to Betty, and received replacement pair of boots.
I’ve very happy with my consumer inquiry to Footstar. Thanks to all.
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Sunday, December 24, 2006
Footstar Update
Got a call from Callaway Walmart’s “Betty” on Friday morning while on my way out of town for family visit… and she offered to take a look at the boot in question on Tuesday, Dec 26th. I told her I’d be there.
After returning home from visiting family, found I’d received the following email from Carol, at Footstar:
Eugene,
Please see Betty the shoemart manager at the store location you provided;she will be glad to help with an exchange.
Kmart store #7558
225 S Tyndall Parkway
Callaway, FL 3240
If you would like to call the store before you travel to make Betty is available the store phone number is-850-763-3936
Thank you, and happy holidays!
Carol Sliker
Meldisco @ Michigan Support Campus
248-463-1845
Mahwah speed dial 0009
email
I replied to Carol’s email, advising her of my contact with Betty.
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Thursday, December 21, 2006
Footstar Response
This is the initial Email I received from Footstar:
Gene,
Thank you for your email I am sorry to learn of the problems you have had with our product.
I will contact the store in which you purchased the Thom McAn boots and work to refund the pair that is defective. Can you please provide a store location in which you made the purchase, city and state.
I will also advise our buying team of your issues with our product.
Thank you,
Carol Sliker
Meldisco @ Michigan Support Campus
248-463-1845
Mahwah speed dial 0009
email
My Response to Carol Sliker’s email:
I’d much rather have a pair of these boots that stayed together so I could wear them out… rather than a refund… A replacement pair would be fine with me… and I’d give them a go…
In any event… thanks for your quick and proactive response.
Here is the info you need:
Kmart store #7558
225 S Tyndall Parkway
Callaway, FL 32404
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Wednesday, December 20, 2006
Thom McAn Boot Problem (Footstar)
I sent the following correspondence to Footstar Customer Service:
I purchased a pair of Thom McAn leather boots (#84605, size
8W) about 2 years ago… Within about six months, the sole of one of my boots started to detach… finally becoming some 60-70% detached from the heel area forward. I used a high tech glue to help fix the situation but that didn’t last too long.
I figured it was a one-off occurrance. I went back to K-Mart to purchase a replacement pair because they were very comfortable and met all my day-to-day footwear needs.
Well… I was disappointed to find that none of my three local K-Marts had any of this style boots.
I ended up purchasing a pair of Georgia Boots… but as soon as I found the Thom McAn boots in stock again… I purchased two pair… One to wear immediately and one as a spare for later on, should I find them in scarce supply again.
Well… here I am, three months into my new pair of boots and once again, the sole of my right boot has become detached (approx 30%) in the heel area - exactly what happened to my 1st pair.
So I’m wondering why this is happening… how can I fix this, how can I keep it from reoccuring on this pair or occuring at all on my spare, unused pair… and what KMart thinks should be done…
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