Monday, December 18, 2006

Jerry Biskup - Aquion

Posted by Site Administrator on 12/18 at 08:02 PM
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Cherie F - Rainsoft

Customer Service
- 1-800-860-7638 ext 5866.

Posted by Site Administrator on 12/18 at 06:03 PM
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Rainsoft Update

I received the following EMail from Jerry Biskup:
Jerry Biskup to me, Becky, TECH

Thank you for contacting AWTP Technical Product Support. I’m sorry that you have experienced repeat difficulties with your RainSoft equipment. It is unusual that the timer motor would need to be replaced as often as you have experienced. Please have your local RainSoft dealer contact us for assistance in troubleshooting this problem. There is apparently another issue with the timer mechanism. Rest assured that the timer mechanism on your LMC 60 CT carries a limited Lifetime warranty to the original purchaser. If you need further assistance, please contact Technical Product Support at 800 860-7638. Thank you for choosing RainSoft!

--------------------------------------------------------------------------------

From: Becky Blazier
Sent: Monday, December 18, 2006 7:36 AM
To: TECH SERVICE
Subject: FW: Rainsoft?

--------------------------------------------------------------------------------

From: Eugene Hilsheimer [mailto:genehil@gmail.com]
Sent: Saturday, December 16, 2006 9:36 AM
To: Becky Blazier
Subject: Rainsoft?

I’ve got a Rainsoft Silver system that was installed in Jun 2003.
On the ID Tag it gives the following info:

  • Model: CMC 60 CT 60HZ
  • SN: 425022
  • Date MFG: 04/04/02

    • My Rainsoft paperwork say’s it is Model 30359 with the same SN
    This unit was installed in Jun03 and has just had its fifth (5th) timer motor put in. 
    Do you know of any reason this unit should go through timer motors so often and do you have any suggesions on what I could do to mitigate this seemingly regular occurrance? 
    Thanks,
    --
    Gene Hilsheimer
    Panama City, FL

    Posted by Site Administrator on 12/18 at 05:32 AM
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    Sunday, December 17, 2006

    Rainsoft.com

    http://www.rainsoft.com
    1-800-382-7638

    Posted by Site Administrator on 12/17 at 07:41 PM
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    Saturday, December 16, 2006

    Rainsoft Followup

    0845: No change in unit’s readings.

    Click Here for larger image.

    Called Rainsoft’s 1-800 number and have yet another appointment for Wed, Dec 20th.

    Posted by Site Administrator on 12/16 at 10:25 AM
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    Friday, December 15, 2006

    Rainsoft Followup

    0630: No Change

    Click Here for larger image

    0700: Submitted on-line service request

    Please review http://www.hilsheimer.org/rainsoft/ for the information you’ll need on this job.
    I’m the 2nd owner of this system. It was 11 months old when I purchased this house.
    Wednesday’s service call resulted in installing the 5th Timer Motor since new in Jun03
    This new timer failed to fix system.
    It’s not working. For the 36 hours since the timer motor was installed and the system buttoned up, the mechanism has not moved. Web link above has detailed notes and photos of inoperative mechanism.
    Please contact me at 850-890-0858
    I will call the 1-800 number this afternoon if I don’t hear from Rainsoft earlier.
    I’m getting very frustrated with my Rainsoft system that I’ve dumped service call money and time away from work into… not to mention the hard water during those outages. I’m close to becoming a very disgruntled customer.
    Online Result of Submit: Thank you for you interest in Rainsoft. Your email has been sent and a Rainsoft representative will be in contact with you soon.

    Remarks: Not contacted on Friday by Rainsoft.

    Posted by Site Administrator on 12/15 at 06:30 AM
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    Thursday, December 14, 2006

    Rainsoft Followup

    0545

  • Morning shower didn’t seem soft - figured it would pass

    • 1830
  • Went out to unit to set it for another regeneration tonight
  • Found timer looked like it was pointer toward 11:00 pm and not the current time.

    • Click Here for Larger Image

  • Decided not to touch anything and check it in the morning.

    • Posted by Site Administrator on 12/14 at 05:45 AM
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    Wednesday, December 13, 2006

    Rainsoft Service Call 13Dec06

    1730

  • Rainsoft Tech, Randy, arrived and quickly confirmed that he thought timer motor was bad.

    • 1740
  • No timer on truck, tech went back to shop for new timer

    • 1800
  • Returned with new timer and installed

  • Set system to regenerate at 0200

  • Billed for $104.99

  • Reviewed workorder to find that today’s was the 5th timer motor or timer mechanism since unit was new in Jun03. Click Here for pdf or workorder.

    • Posted by Site Administrator on 12/13 at 07:30 PM
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    Randy Mann - Rainsoft Tech (13dec06)

    Randy Mann
    (Cell Phone) 850-747-5389

    Posted by Site Administrator on 12/13 at 07:01 PM
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